Shipment Terms

For purchase over HK$1000, we offer free shipping for all local delivery in Hong Kong. Free Shipping will be applied automatically to all qualifying orders.

We deliver 365 days a year!

After receipt of payment, we will send out the goods within 3 business days.

 

Do you ship internationally ?

Yes we do. Your shipping cost will be automatically displayed based on your location. Please contact us if you have any question.

 

What is the procedure for Return/ Exchange? 

We allow our customers to do Returns and Size Exchanges, subject to the following conditions: 

*Return/ Size Exchange is limited to 1 time for each item. 

*Refunds for returns will be in the form of credit voucher, with a 6-months validity. Credit vouchers are strictly non-refundable and not eligible for extension.

*Credit voucher or balance of credit cannot be converted to cash.

If you need any assistance for the sizing measurement, please email to customers@mystatice.com for help.

All return items (for both Return and Exchange) must satisfy the following conditions:

- Returned in original packaging 

- Secured tag intact

- Brand new condition (Unaltered, undamaged and unwashed)

- All parcels have to reach us within 7 calendar days from the date you receive your item at your expense (we will bear the delivery cost for sending the new item to you).

- Please allow 15 business days (upon receipt of returned item) to process your exchange/ refund.

Mystatice reserves the right to reject any Return or Exchange request if any of the above conditions are not met.

 

Return:

Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging. Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.

Please send your item via SF Express at your own cost to the following address:
Shop 8, G/F, Fung Full Plaza, 480 King's Road, North Point, Hong Kong
Code: 852MAL, Recipient: Mystatice Company Limited (+852 95688675)
NOTE: Only delivery via SF Express to the above address is accepted.

 

Exchange:

1) Email us at customers@mystatice.com within 7 business days from the date you receive your item and provide us with the:   

a) Order ID )

b) Product reference number 

c) Size and colour you wish to exchange to

* Please note that exchange to a different item is not allowed

2) Our Customer Service team will revert back to you on whether your exchange request is successful. If so, they will provide you with the necessary details to mail your items back to us.

3) Postage fees for returns will be at customer's own costs. We encourage you to mail your parcel via a delivery method which allows tracking as we will not be liable for any lost mails.

 

How do I know the status of my return/exchange?

Please allow 7 business days upon receiving your parcel for us to process your return/exchange request. If you did not receive your refund or exchange item by the end of 7 business days*, please kindly email us at customers@mystatice.com and our Customer Service team will be glad to assist you.